Gualy Payment, C.A. (hereinafter Gualy), is a company incorporated under the laws of Venezuela, accordingly, we have created the following data and privacy policy so that you know the type of information we collect when you visit our websites, use our products, services or apps (our “Service”), or when you access and / or use third-party services that use our Application Programming Interface (“API”), why we collect such information and how it is used.

On a regular basis, we may publish changes to this Data and Privacy Policy on this page, so we trust that you will review your content frequently. We can also notify you of changes through email or through another communication channel.


2.1 We collect information about you when you register or use our Service. At the time of registration, we may request detailed information, including your name, email address, postal address, telephone number, official identity document or other information. We may also request and receive information about you from other sources or use those sources to confirm the information you provide to us.

2.2 When you visit our site and / or use our Service, we automatically collect information that your computer, mobile phone or other device sends us. This information may include your IP address, device information (including, among others, the identifier, name and type, operating system, mobile network information), standard web registration information, such as browser type and the pages you access on our site.

2.3 When you use a tracking device with our Service, we may collect geographic location data or use various means to determine your location, such as data from your device’s sensors that may, for example, provide information about cell towers or access points Wi-fi nearby.

2.4 We can register information using “cookies”. Cookies are small data files stored on your hard drive by a website, which help us improve our site and Service and your use of them, allowing us to recognize your browser and capture and remember certain information. Visit our Cookies Policy for additional information.


3.1 We use your personal information to: (i) operate, maintain and improve our Service; (ii) respond to comments and questions, as well as provide assistance to our Members; (iii) send information, including confirmations, invoices, technical notes, updates, security alerts, as well as administrative and assistance messages; (iv) communicate about promotions, events and other news about products and services offered by us or our affiliates; (v) link or combine user information with other personal data; (vi) protect, investigate or deter fraudulent, unauthorized or illegal activities; and (vii) offer and provide the Service.

3.2 If you register or use our Service, we, or the affiliates, partners and / or providers acting on our behalf, may collect the following types of information:

  • Contact information: your name, address, telephone number, email address;
  • Identity verification information: We may ask you for additional information that we can use and provide partners and / or providers who act on our behalf to prove your identity. This information may include your date of birth, identification number, a copy of your national identification document or other personal information;
  • Continuous Collection of Information: When you use our Service, we collect information about your transactions and / or other activities on our site or Service and we may constantly collect information about your computer, mobile device or other access device to protect the Service, its members and to ourselves, to prevent possible frauds and repair them, control irregular activities on your account and identify known malicious software or other activities that may harm us or our members;

3.3 We may also collect additional information that you may disclose to our member support team to resolve any problem you report to us.

3.4 In no case do we store information about your banking or financial instruments when you carry out transactions with them through our platform. When you use them to add, transfer or withdraw funds from your account, we do not store that information, it is used in an encrypted manner.


4.1 We use the term “personal information” to describe information that may be associated with a specific person and that can be used to identify that person. We do not consider that personal information includes those data that have been anonymized and, therefore, do not identify a specific user. We take careful measures, which we periodically review, as described here, to protect your personal information.

4.2 We store and process your personal and transactional information on our servers in the United States and in all locations where our affiliates, partners or suppliers are located, and we protect that information through physical, electronic and procedural safeguards, which incorporate proprietary technologies. proven security, in compliance with the applicable legislation. We can use computer security measures such as firewalls and data encryption, enforce physical access controls, and authorize access to your personal information only to those people who need such access to carry out their work. Those who have access to your personal information pass a detailed examination, are periodically reevaluated and are required to maintain the confidentiality of all personal information of the members. Security risks exist, and no organization can promise otherwise. Agents with bad intentions can defeat even the most carefully applied security measures.

4.3 We store personal information securely and keep it for as long as necessary to maintain the Service, comply with our legal obligations and / or resolve disputes.


6.1 We do not sell, trade or transfer your personal information to third parties. This does not include third parties that assist us in the operation of our Service, in the conduct of our business or in the assistance to our members, provided that these third parties are committed to keeping such information confidential and secure, under the same conditions and levels of protection that we offer you as a member. Our agreements with third parties that have access to your personal information generally require them to keep your personal information secure and to delete it when it is no longer necessary to access it. Periodically, we review the security and confidentiality practices of third parties to whom we entrust your personal information. We may also disclose your information to the authorities when we believe it is appropriate to comply with the law, comply with our terms and policies, or protect the rights, property or safety of Gualy, our members or others. 6.2 We may share your personal information as follows:

  • With your consent;
  • to comply with applicable laws;
  • to respond to requests and legal processes;
  • to protect our rights, the rights of our affiliates, partners or suppliers, the rights of other members and others. This includes, but is not limited to, the disclosure we may need to enforce our agreements, terms and policies;
  • In case of emergency. This includes protecting the safety of our employees and agents, our members or others;
  • To certain employees, affiliates and suppliers, when necessary for their work; Y
  • If applicable, with entities with which we merge or that acquire us. (If this case occurs, we would require that the new combined entity follow this Policy regarding your personal information and we will inform you of any material changes).

Our marketing emails and other electronic communications inform you about how to disable the reception of more emails of that type. If you decide to deactivate them, we can continue to send you emails not related to marketing and other electronic communications. Emails not related to marketing and other electronic communications include emails about your account, transactions and other aspects of our site or Services. You can send requests regarding your personal information to our customer service teams, listed below, and ask to change your contact choices, deactivate our exchange of information with others, and update your personal information.


If you have any questions regarding this Data and Privacy Policy, you can contact us using the email