Procedures to guarantee the protection of personal data of clients

How do we protect your financial information?

The financial information, sensitive to use, can only be decrypted by the final user from a secure, previously registered computer. To make direct payments with a credit card, the security code on the back of the card is mandatory. This number is not stored in our servers and required in each transaction in the manner described above.

Encryption and storage

The financial information is encrypted, stored and protected in secure servers. On the Web, [https] the green certificate mark indicates that the encryption is active.

Our security systems are based on Advanced Encryption Standard (AES), also known as Rijndael, a block encryption scheme capable of protecting sensitive information.

We collect information about you when you register or use our Service. At the time of registration, we may request detailed information, including your name, email address, postal address, telephone number, official identity document or other information. We may also request and receive information about you from other sources, or use those sources to confirm the information you provide to us.

When you visit our site and / or use our Service, we automatically collect information that your computer, mobile phone or other device sends us. This information may include your IP address, device information (including, among others, the identifier, name and type, operating system, mobile network information), standard web registration information, such as browser type and the pages you access on our site.

When you use a tracking device with our Service, we may collect geographic location data or use various means to determine your location, such as data from your device’s sensors that may, for example, provide information about cellular towers or access points. -fi nearby.

We can register information using “cookies”. Cookies are small data files stored on your hard drive by a website, which help us improve our site and Service and your use of them, allowing us to recognize your browser and capture and remember certain information. Visit our Cookies Policy for additional information.

We use the term “personal information” to describe information that may be associated with a specific person and that can be used to identify that person. We do not consider that personal information includes those data that have been anonymised and, therefore, do not identify a specific user. We take careful measures, which we periodically review, as described here, to protect your personal information.

We do not sell, trade or transfer your personal information to third parties. This does not include third parties that assist us in the operation of our Service, in the conduct of our business or in the assistance to our members, provided that these third parties are committed to keeping such information confidential and secure, under the same conditions and levels of protection that we offer you as a member.

We store and process your personal and transactional information on our servers in the United States and in all locations where our affiliates, partners or suppliers are located, and we protect that information through physical, electronic and procedural safeguards that incorporate security technologies tested, in compliance with the applicable legislation. We can use computer security measures such as firewalls and data encryption, enforce physical access controls, and authorize access to your personal information only to those people who need such access to carry out their work. Those who have access to your personal information pass a detailed examination, are periodically reevaluated and are required to maintain the confidentiality of all personal information of the members. Security risks exist, and no organization can promise otherwise. Agents with bad intentions can defeat even the most carefully applied security measures.

We store personal information securely and keep it for as long as necessary to maintain the Service, comply with our legal obligations and / or resolve disputes.

Protection of your account

If your mobile was lost, or stolen or you think your account is being used fraudulently. Call our call center or log in to your account from the web and deactivate any associated session and device.

Protect your account and transactions

Gualy does not offer protection to the buyer and seller. Any inconvenience between the parties involved is not the direct and indirect responsibility of Gualy or its service provider. The use of Gualy commercially requires authorization and verification of trade.

Additionally, Gualy recommends applying security habits such as blocking the computer, through password, gesture or biometric recognition. This adds one more layer to the security of your finances.

Support and security

We are to serve. Any questions or concerns about Gualy’s safety. Please, do not hesitate to contact us at

Help Center information

Gualy’s development team, is a highly qualified group and is committed to offering you the best service and user experience. We try our best to respond to the needs of our customers quickly and efficiently, ensuring the quality that our processes require.